Making Small Talk with your Patients
In this session of the Elevate Your Practice Summit, Samantha Mabe sits down with Michelle Whyte, known as the “Empress of Etiquette,” to explore the art of making small talk with patients in a meaningful, personable way. Michelle, a former wedding planner turned etiquette coach, shares how small talk can set the stage for lasting patient relationships and stronger trust. She explains how being intentional about conversations—like asking targeted questions and reading patient files before appointments—helps practitioners create authentic connections without overstepping personal boundaries. Michelle also offers advice for introverted providers on using small talk to make patients feel seen and valued. Her tips on pivoting conversations, recognizing returning patients, and remembering personal details emphasize the importance of building a reputation of warmth and attentiveness, which can set any practice apart.
Key Takeaways:
Focus on establishing rapport through specific, prepared questions.
Avoid open-ended questions that may lead to overly personal details.
Use small talk to find common ground, pivoting toward health-related topics.
Set boundaries on personal sharing to maintain professionalism.
For introverts, prepare in advance and embrace your strengths in one-on-one settings.
Review patient files before each appointment to make conversations feel intentional.
Redirect overly chatty clients by refocusing on the session’s purpose.
Ensure your online presence aligns with your in-office demeanor to build trust.
Show appreciation for repeat clients and remember small details to foster loyalty.
Meet the Speaker: Michelle Whyte
Meet Michelle A. Whyte, the Empress of Etiquette. She’s a magician at making something that feels so prim & proper feel real & relatable!
Michelle's a former wedding planner turned business etiquette advisor & speaker. She works with ambitious service providers & organizations to mind more than their manners, guiding them through the unpredictable world of people to create purposeful relationships.
With Michelle's gentle (and humorous!) guidance, her clients develop unshakable confidence in navigating the people-parts of business and instantly improve upon their reputation, reach, rapport and relationships.
Transcript
Timestamps
[00:00:30] Introduction to Michelle Whyte and her journey to etiquette coaching
[00:03:47] The role of small talk in establishing trust with clients
[00:06:04] Common mistakes in client conversations and how to avoid them
[00:07:17] Setting boundaries in conversations with clients
[00:10:22] Preparing for client interactions by reviewing patient files
[00:12:37] Strategies for introverts and extroverts in connecting with clients
[00:15:41] Encouraging introverted clients to open up during appointments
[00:19:29] The importance of aligning online presence with in-person experience
[00:21:45] How small talk can reinforce professional credibility
[00:24:20] Guiding chatty clients into focused discussions
[00:25:49] How niching your practice can help attract the right clients
[00:28:57] Recognizing and appreciating returning clients
Full Transcript
[00:00:00] Samantha Mabe: You are listening to the next session of the Elevate Your Practice Summit. Make sure to listen along and then go to the Elevate Your practice.co website to follow up with the speakers and get access to the amazing resources they have shared. And don't forget, you can save 30% on your first three months of practice, better@practicebetter.io, and use the discount code LATS 30. I hope you enjoy this session.
Introducing Michelle Whyte: The Empress of Etiquette
[00:00:30] Samantha Mabe: In this session of the Elevate Your Practice Summit, I am talking with Michelle Whyte about making small talk with your patients. Michelle is the empress of etiquette. She's a magician at making something that feels so prim and proper, feel real and relatable.
[00:00:44] Michelle is a former wedding planner turned business etiquette advisor and speaker. She works with ambitious service providers and organizations to mind more than their manners, guiding them through the unpredictable world of people to create purposeful relationships.
[00:00:58] With Michelle's gentle and humorous guidance, her clients develop unshakable confidence in navigating the people parts of business and instantly improve upon their reputation, reach, rapport, and relationships.
[00:01:10] You can learn more about Michelle and her services at michelleaWhyte. com or reach out to her on Instagram at themichelleaWhyte.
[00:01:18] Mhm.
[00:01:23] Samantha Mabe: Hi, Michelle. Thank you so much for joining me.
[00:01:26] Michelle Whyte: Hello. Hello. I am excited to be here to talk about such a valuable topic.
[00:01:32] Samantha Mabe: So let's get started by having you tell us a little bit more about your story outside of the bio that you sent over.
[00:01:39] Michelle Whyte: Sure.
Michelle's Journey: From Wedding Planner to Etiquette Coach
[00:01:40] Michelle Whyte: I think what's probably most interesting to people is that I am not only a mom, but a military spouse. And so I am a former wedding planner turned, Etiquette coach and mentor, mainly because I realized that 90 percent of what I was doing was people management and relationships. It had far less to do with centerpieces and DJs and what time we were eating and had a lot more to do with how people were interacting with one another, how they were going to handle extended family. And then of course, being the fall guy, when sarah can't bring 30 cousins to the wedding. You can blame me because I don't have to have Thanksgiving with Sarah.
[00:02:28] So I realized that it was more people management and relationships that were also keeping my business afloat. And I realized that as we jump into service providers, entrepreneurships, business owners that this was a key area in which we were no longer developing because we took away HR for ourselves. We took away PR departments for ourselves.
[00:02:53] And how to navigate and manage those people parts is where I found a lot of my friends in entrepreneurship struggling. And I was like, Oh, I know exactly what to do. Plus I'm a military spouse. So I've started over more times than anyone can probably count.
[00:03:09] But everywhere I land, I have to build new relationships, build new trust. And so I got really good at it. And so that resiliency has paid off. And now I'm here.
[00:03:21] Samantha Mabe: Yeah, and Michelle is my go to person and I'm like, what do I say to these people about all kinds of stuff? You had a math question thrown at you.
[00:03:30] Michelle Whyte: Yes, and what's funny is the process is the same, right? So the goal is maybe not to embarrass, to check your emotions first, like all of those things. So the process is the same, which is what's really important because people are unpredictable.
The Importance of Small Talk in Building Trust
[00:03:47] Samantha Mabe: Today we're talking mostly about making small talk, which for a lot of People in the health and wellness space, they see patients one on one and so they have to have conversations all day long with people. And those relationships are crucial to getting people to come back, to get referrals. How does Small talk build trust without it feeling forced or like you're just going through the same list of questions for everybody that walks in your door?
[00:04:21] Michelle Whyte: Absolutely. First thing, let me dial back just a little bit when it comes to the health, wellness and beauty industry space, I think sometimes there's this perception that you have to be on all the time. You have to be or present yourself as this expert at all times.
[00:04:40] And so that's what makes small talk feel so awkward because we are unsure of how to balance. How to balance that professional persona along with being lighthearted. I think what's really important for people to understand is that how you handle the small conversations is an indicator of how you'll handle more serious ones.
[00:05:08] Small talk is not a thing that we can shy away from because opportunities are won and lost in first impressions. And so that first impression of your website, that first impression from the email that they get that invites them in, the first impression of maybe a receptionist or whoever greets them, and then that first impression of meeting you. It's got to set the tone to build that trust and rapport that we want. And so we have to get over thinking that it's hard and start thinking into what's possible.
Navigating Conversations: Tips and Mistakes to Avoid
[00:05:46] Samantha Mabe: So what are some of the mistakes that people might make when they're trying to connect with clients? Especially when a lot of times in this space, like there are things we don't necessarily want to share with clients that might be too personal. What are those mistakes and then how do we avoid those?
[00:06:04] Michelle Whyte: I think how we avoid them is being specific. So I think when clients come in, it's not necessarily, how are you? How are you is a loaded question in this space. And people don't always recognize it, right? It's just like, how are you dealing with the specific thing that you came to talk to me about today? How are you dealing with your weight? Or how are you managing your pain levels today?
[00:06:30] Those questions are specific, but still lead into, I want to know more. I want you to feel seen, heard, and valued. But I want to know on this level and not all your triggers and trauma.
[00:06:44] So when we don't leave open ended questions too open ended, I think that's one mistake that people make, but also one really easy correctable way to be able to turn that into a tool that's beneficial for us and our clients.
How to Avoid Topics that are Off-Limits
[00:06:59] Samantha Mabe: For a lot of us like that, that would give people more information and as an introvert if somebody were just to ask me, how are you? I'm going to say, oh, I'm fine, but if they were to ask me about something specific, like a pain level, then I can have more of a conversation that's related to what we're doing. And it helps me to open up to them.
[00:07:17] Do you have any. Advice around sharing things like family. I think that's a big one for a lot of people in this space, like a lot of people are parents, they have little ones at home, so how do we talk about that without feeling like we're going too personal.
[00:07:36] Michelle Whyte: Yeah, it goes back into boundaries and you have to establish what yours are first.
[00:07:44] So when we go into these rooms and into these consults, it's not something we didn't know was coming. It's not something that we couldn't have prepared for. So I think it's really important to not only be prepared, but also to prioritize.
[00:07:59] I think sometimes people think that there has to be this freestyle when it comes to small talk. Your conversations can be the same in every room. It is just your job to make them feel Personal, to make them feel individualized.
[00:08:14] But the goal is to get information that helps you. So this is about being curious and not so much about performance. So when it comes to your own boundaries, You set the tone. You teach people how to work with you, and that goes also into your small talk.
[00:08:35] You're going to want your questions and the ways in which you engage to steer completely clear of anything that has to deal with the topics in which you're uncomfortable. If you don't like to share your family over the lines of, I have three kids and a dog. If you don't want to get into ages and names and those types of things, you don't have to. You can say, I really appreciate you asking. I really keep my family life private, but I want to know more about what brings you in today.
[00:09:08] So you can redirect in any way. But it has to be in a way in which they continue to share more and that they don't feel dismissed or isolated.
[00:09:17] Samantha Mabe: I think a lot of times small talk is a back and forth, right? So they're asking you questions to get to know you because they want a personal relationship as they're walking in, but also because It feels like that's what they're supposed to do. And so if you can guide the conversation, then they're going to know, okay, I can ask, how's your family? And you can say, everybody's good. We did this fun thing this weekend. And then I know that's the end of what we're going to talk about there.
[00:09:43] Michelle Whyte: Yeah, because if it's not, I'm going to change the topic and I think people don't have enough permission to do that.
[00:09:50] Really, the goal of small talk, Samantha, is to find common ground. So whether that's through sports recipes, pets. You're just looking for common ground.
[00:10:02] But here's the trick. The trick is to know how to pivot that into whatever that industry niche is you're serving. So pick a thing that you can easily tie back to your service. And I think you'll find it far less challenging because you'll understand I'm just looking for a common ground, a common point.
Make Time to Read a Client's Chart and Prepare
[00:10:22] Michelle Whyte: I do have to say as my own personal pet peeve, read the chart before you come in, read the form, read the email, read the things before you come in, right? That goes back to that planning and preparation. Because then you're gonna know you've already asked questions that guide into certain lanes of conversation. From there, we just gotta pick an opening door. We're opening the door for more rapport. We're opening the door to build trust. So this is really just an opportunity to do that.
[00:10:56] Samantha Mabe: Yeah. And I think for a lot of people in some of their intakes, depending on what you're doing, but you're going to ask people like, what are your hobbies? Because that applies to what is happening in their life and in their health.
[00:11:10] And so if you can take a look and see Oh, we have, we both like to read, which was something I've talked with my therapist about, it's a good way to build a little bit of rapport and then she can go, and how much self care have you been doing this week? And then we can get into the conversation where I say none because my kid.
[00:11:29] Michelle Whyte: Very well done. I applaud you. And I'm going to go one step further to say, common ground doesn't have to be identical.
[00:11:39] And here's what I mean. I might ask you about being an avid reader, even though I'm not. You're going to tell me all the best websites you like, you're going to tell me the genres you love, you're going to tell me. I don't have to be the same type of reader that you are to know that you're interested in books and ask a question that's involved with that. It doesn't have to reflect me at all to find that common ground with you.
[00:12:05] And so one of those things I found out shows, oh my goodness, if you ask people what they're watching, listen. opens a whole can of genres, whether it's streaming or live TV, or it may pivot into a hobby versus the actual question that you ask about.
[00:12:22] But again, do you see how it is a question that opens the door to more conversation and something else you come across as being interested and involved in their world beyond the service itself.
Connecting with Clients: Strategies for Introverts and Extroverts
[00:12:37] Samantha Mabe: So for people who are more introverted, and They feel like they're having a challenge connecting with their patients in that way beyond just What are you dealing with? Here's what we're going to do as a solution. How can they approach small talk in a way that feels natural to them?
[00:12:58] Michelle Whyte: Absolutely. This is a good question and I am going to answer it in a way that benefits introverts and extroverts.
[00:13:07] Cause here's the thing. I am a charismatic introvert. I will tell anybody I know how to have small talk. I know how to engage and then I'm not going to talk for three days. Like I know where the boundaries are for myself and it really goes to self awareness.
[00:13:24] Even my extroverts who might be listening. Sometimes people, your clients are introverts. And so that energy can be too big or too much, in what's used in those types of words and terminologies. It really isn't. You are who you are, and that's okay. The key is being aware of who you are, knowing what your preferences are your pet peeves. But flipping that on a business coin, we have to understand that our clients have different preferences and different pet peeves. And so knowing who you are is very valuable because you're going to lead with your strengths, right?
[00:14:03] If you're introverted, chances are you like more of a one on one than a group. Chances are you tend to be a little more empathetic. You really enjoy deep conversation, right? But that isn't everyone. Some people are really about the data and the results, and you've got to know who's who in the room. You've got to know who your clients are likely going to be. And as an introvert, that gives you an opportunity to prepare.
[00:14:29] The same for an extrovert. When you've got an idea and the intake form is going to tell you a lot, right? You have an idea of who you're going to be talking to. You can have three or four questions geared up based on who you think is going to be in the room. If this is a person who cares less about the weather, then maybe we switch to a result based question, right? Maybe we Resort to a data point or something that involves numbers. That's typically for people who have a analytic kind of preference.
[00:15:02] You are able to pivot and know who your clients are likely going to be, which is going to allow you to prepare different strategies to deal with different folks on different days of the week. Cause we are different people. When somebody cuts us off right before we get to your office or your appointment.
[00:15:18] Samantha Mabe: Do you have any suggestions for getting somebody who is more introverted? Maybe we have a patient that's introverted to get them to share even beyond small talk. So you tried the small talk, okay, that's not necessarily as important, but to get them to have the conversation that you need in order to give them the best service.
[00:15:41] Michelle Whyte: Yeah, it's going to sound really simple. I'm not even kidding. Ask over assumptions all day, every day, right?
[00:15:50] Sometimes it's simply asking, what can I do to help you trust me so that I can better help you. That seems really simple, right? Sometimes we don't need complicated, shiny, or big strategies.
[00:16:07] If someone is introverted, if someone is guarded, because listen, we are strangers until we are not, them being in your office, them reaching out filling out a form is part of the buying process, right? So there is clearly something that they already perceive you to be able to help them with. It may require more patience. It may require a different approach.
[00:16:33] And not being able to adjust yourself to meet their needs, which, come on, as service providers, that's the end goal, isn't it? It's not being afraid to meet your clients at their level. It shows understanding, it shows respect, it shows empathy, which are really those core values of the health and wellness space.
[00:16:57] Samantha Mabe: Yeah, and I love your point that They came to you for a reason. I like to tell people that even if they don't tell you, they found you on their website, they have almost always looked at your website. So they have a connection with you. They trust you enough to have reached out to make an appointment for something that is probably a real issue in their life. And so you just have to find the way in.
Show Up Consistently on Every Platform
[00:17:26] Samantha Mabe: But I think the other thing you have to remember is that's why the personality you showcase on your website, in your copy, in your design, on social media, needs to be as close as possible to the person they're going to get when they're sitting across from you in your office. Because if that feels disconnected, then the person they trusted when they booked the consult is not the person they're actually seeing, and that's going to make it really hard to have a good experience.
[00:17:56] Michelle Whyte: One hundred percent, because your clients know fake and phony. Your clients know when they are just another appointment versus you are really trying to know and understand me.
[00:18:09] Regardless of the time slot, say, we have 20 minute time slots, every person who walks in is going to be different. Regardless of if you're providing the same transformation, right? Every person is going to be different and they want feel that from you.
[00:18:24] And so whatever you are communicating through your website, those personalities, those communications, they are valuable into not only establishing that rapport, but solidifying your reputation.
[00:18:38] When I say those opportunities are won and lost in first impressions, that is 100 percent it. Because who they fell in love with online, if that does not align with who they are meeting in person, do you know how many times I have sat in an appointment knowing I'm never coming back? That's a real thing.
[00:18:57] It is your job to make me feel like I am one of one, even though I am one of 250. It's your responsibility to make me feel that way because this is what brings in revenue. This is what brings those return, recurring clients. This is what brings in those referrals.
[00:19:18] It creates that client loyalty that we want, but it begins With who we show up as and how we start and open the door to that conversation.
[00:19:29] Samantha Mabe: You mentioned earlier to always read the file before you walk in the room. I think we've all experienced that where we've filled the questionnaire out online and then we tell the nurse when we walk in the door and then we have to tell the doctor when the doctor comes in and you're just like, I already gave you all of this information. Why didn't you just look it up?
[00:19:47] Michelle Whyte: That part. 60 seconds. Because if you come in and you ask me a thing that's on the form versus asking me the question that goes beyond the form, I know you didn't read it. I know you're not prepared. That's what it says to me as a client, right? So how many clients feel that way? That's how many clients aren't returning and how many clients aren't telling their friends what a great experience they had. Yeah.
[00:20:11] Samantha Mabe: You might think, Oh, that takes me an extra 60 seconds. I can't schedule my things back to back. I'll fall behind, but give yourself that buffer to prepare. And the experience your clients get is going to be so much better that it will be easy to keep them coming back. It'll be easy for them to refer you. If you have to raise your prices a little bit, because you take that extra time, they're going to be happy to pay it because they know that they're getting the experience and they want to stay with you instead of feeling like just another transaction that walked in the door to go in and out as quickly as possible.
Creating a Memorable Client Experience
[00:20:45] Michelle Whyte: That relationship is the difference maker. That is what sets you apart from your competition. You can have identical services. Your prices could be higher, but if they heard, or if they experienced that you have better bedside manner, that you have better small talk, that you're better at making someone feel like an individual, they're coming to you. They don't care that someone else is cheaper. Money isn't always the great identifier. That experience and that relationship that they have from beginning to end is really what matters and what creates that long term success.
[00:21:23] Samantha Mabe: So we've talked a lot about client retention and referrals in this, but how do you see the way that we interact with people, even in these like casual moments before we get into the meat of an appointment, impacting how our clients see us as professionals and value our expertise?
[00:21:45] Michelle Whyte: It's going to put, it's twofold really. It puts you at ease and it puts them at ease. When you are both not on edge, you are going to have a more productive conversation and consult. When you are equipped to be able to gain that trust quickly, you're already ahead of the game, right? You're already then able to say, I can help you solve this thing because I asked specific and targeted questions that got you to tell me.
[00:22:17] The goal is to get them to tell you, and then you're active listening, rather than, Waiting your turn to deliver your next question. Listen to what is being said and then that's going to prompt your next question, right? That's going to prompt where the conversation goes. That's going to tell you when your window is open to transition to maybe a more difficult conversation or more challenging one for the client.
[00:22:46] But you're letting them know I'm hearing you. I'm still here. And this is what the next step is. So you are really their guide. You already got them in the door. You're guiding them to keep them there.
[00:22:59] Samantha Mabe: Active listening is so key. And we have to remember that even though we might have a plan of okay, this is what we're doing at this appointment, that might have to change based on the things they experienced that week or just the energy they walk in the door with, because the patient is not prepared to do the thing that we might have laid out.
[00:23:21] Michelle Whyte: Yeah, no one is cookie cutter, which means no one experience is either. So you want to be prepared, but you also want to be able to pivot. It would be glorious if everything went according to plan, but if you've been a parent or a spouse or really anybody living with a day that ends in Y, that's not always how it happens.
[00:23:45] And how you handle that is what sets you apart. Giving someone grace and go, okay, you may not be ready today. Do you think you would come back? I'd love to see you back. Or do you think having five more minutes would really just help you do this thing? Like you can talk them through where you need them to be, but if you're frustrated because it's not on your timeline, your clients are going to feel it and they're going to know. And then they're going to tell people about that experience, which is definitely not what you want. Invisible leaks is what I call them.
Working with Clients who Avoid the Work
[00:24:20] Samantha Mabe: Yeah, so do you have any advice if we have somebody in our office that all they want to do is like that small talk. Sometimes you get those people that just want to talk and talk, but you never get to the meat. So how do you direct them to actually get into the information you need?
[00:24:36] Michelle Whyte: Yes, it is careful redirection. You go, you know what? I could sit and talk to you all day, but my boss, which you are, and they probably know it, right? You go, my boss is really hard on me. And if I don't make an attempt to help you, they are going to fire me.
[00:24:56] It's a casual way of saying, I have to change the conversation right now to get at what we came to get. Next time, I want you to tell me about such and such, right? Because then now you know what to come in and lead with in your small talk. Then it's individualized, personalized, and not stuffy or standard. You can use that energy from a person, but it does require some redirection.
[00:25:23] They came to you for that transformation. Sometimes, they hide behind that conversation because It is easy and it is comfortable and sometimes the work that we do in these offices are the hard work. And so getting them to go, I hear you and I want to know more, but we only have 20 minutes and I want to make sure it is the most impactful 20 minutes we can have today so tell me what you want to walk away from at the end of this appointment.
Niching to Find Your Best Clients
[00:25:49] Samantha Mabe: Yeah, I think another key in doing this successfully is finding the types of clients that you want to work with and really niching down.
[00:25:58] So if you do not want children running around and interrupting your appointment, you should not be a practice that serves families. My family goes to the chiropractor. All three of us walk in the door together. My chiropractor lets my son help with the massager and play with the like spine thing. And that's great. He has little kids and we've known that from the beginning that this was going to be a family friendly place.
[00:26:22] But if you are a chiropractor who does not want a child who's going to do that, then you need to target people who are not going to come in with their whole family. Without saying do not bring your children here, but you can message and market in a way that you are targeting a different type of person.
[00:26:42] Michelle Whyte: Absolutely. And targeting is everything, but it also goes back to that self awareness piece that I talked about earlier. You have to know you. It is not when a family of six shows up that it's a good time for you to realize I don't want this. I don't like this at all. So really thinking about who you're calling in and the ways that you're calling in.
[00:27:05] There's not a problem with servicing moms, but servicing families means that I'm a mom and if I have to bring my kid that is okay, or that is acceptable. And some people, like you say, love that. It's teach them at a young age. I want to be a part of that.
[00:27:23] You have to know where your niche has boundaries along with where you have personal boundaries. So then your messaging is going to be different. You're going to talk about how this is a private space, private time. You're going to not say don't bring your kids, y'all, but you're going to put it in a way that says, okay, this is sacred one on one time. And that's going to call in the person who wants sacred one on one time, right? It's just Ooh, I can't wait to leave these people and go have this time by myself, right?
[00:27:59] Your reputation that you're building in those digital spaces are going to be that same person when they show up. So it's not just that you don't want kids or a certain type of a person or client that comes in. You are going to be excited about servicing the right client when they get there. And I think that's that nuance difference in what we're talking about.
[00:28:23] It's not necessarily excluding, but it's really calling in what brings you joy and what lights you up. And so you're going to treat every person who comes in like this one on one sacred space, right? So that goes again into sort of that small talk experience. It's what are we letting go at the door before you walk in? Simple, right? You can ask that to everybody who comes in, right? It is a rinse and repeat question, but that answer will be different and personal every time. It's also going to give you more information about what their lives are like, that helps you do your job better.
Recognize Returning Clients and Build a Relationship
[00:28:57] Samantha Mabe: And I think as you get to know the people that come back, because that is really where you're going to make the most profitability in your business is you have people who come back consistently, you're going to be able to get a little bit more specific because you're going to remember them and you're going to remember the conversations that you had, but you have to be able to have that same kind of presentation from the beginning and then it just comes more and more naturally over time.
[00:29:26] Michelle Whyte: You do, and it does. To be natural makes it natural. So if you find means and ways that don't feel forced or fake or phony to you, you are going to show up representing your authentic self, right? Your best and most authentic service. That's going to show.
[00:29:46] When they come back, and it's okay to show gratitude and appreciation because they have options and they are choosing you each and every time. So if nothing else, when you recognize someone is a repeat client, even if you don't remember what the small talk was about, right? I do suggest keep a note or something in your file. One or two lines right on the back of it, just so you can remember one point or two points about that client.
[00:30:14] But it's just, Hey, I'm really glad to see you back. I don't take for granted that you could go anywhere, but here you are with me. And I really appreciate that. Let's get into what brought you in today. So those repeat clients are what we're looking for, but acknowledge it. Like people love to be remembered.
[00:30:32] If you remember the name of your barista and see what happens. Do you know how many people come in for coffee and overlook them every day? Remember the name of someone that wouldn't expect it and watch service skyrocket.
[00:30:47] The same for your clients, right? Service is service. And the way in which we provide that transformation is memorable. We are trying to create lasting impressions, not just first impressions.
Connect with Michele
[00:31:00] Samantha Mabe: Awesome. And where can people find you online?
[00:31:04] Michelle Whyte: Yeah, if you find it valuable, I have a quiz that pretty much tells you the four personality types every entrepreneur should know. And so if you are really looking to move this from listening into elevation and implementation, I invite you to take that quiz because it's going to help you know the four most common archetypes that you are going to be dealing with. And that's really going to help you pivot and prepare for the next client coming through your doors.
[00:31:36] I am always available at www. micheleaWhyte. com. And if you really want to get social and hang out, I am on Instagram at themicheleaWhyte.
[00:31:54] Samantha Mabe: Thank you so much for joining me for this session of the Elevate Your Practice Summit. If you enjoyed it, make sure to go to the elevateyourpractice. co website in order to connect with the speaker and get access to the free resources they mentioned in their session. You can also share the summit with any of your friends in the health and wellness space and send them to the website.
[00:32:17] Elevate your practice dot. You can get 30 percent off your first three months of practice better at practice better. io and use the code L A T S 30.
