Using a Virtual Assistant to Improve Your Client Management
In this session of the Elevate Your Practice Summit, Samantha Mabe chats with Adrianna Crawford and Chanel Dorsay, founders of Wellness Wave Marketing, about how virtual assistants (VAs) can streamline operations for health and wellness practitioners. Adrianna and Chanel discuss how their team provides specialized support to busy solo practitioners and clinics through services like patient scheduling, billing, lab results coordination, and responding to inquiries—all with HIPAA and patient confidentiality top of mind. They explain how VAs offer benefits over in-house staff by handling critical tasks while only charging for actual work done. With careful onboarding and comprehensive Standard Operating Procedures (SOPs), they ensure that their approach matches each practitioner’s unique style, helping practitioners reclaim time to focus on patient care. By enhancing communication and continuity across administrative and social media tasks, Wellness Wave VAs improve both the client experience and the practice's brand consistency.
Key Takeaways:
Emphasize patient experience and confidentiality when hiring a VA.
Delegate time-consuming tasks like email management, billing, and appointment booking.
Understand that VAs need a few months to fully integrate into specific clinic processes.
Use a VA to create workflows and SOPs even if none exist initially.
Ensure alignment in communication style and brand voice for patient interactions.
Explore benefits of using the same VA team for social media and client management tasks.
Transcript
Key Timestamps:
[00:00:37] Introduction to Wellness Wave Marketing
[00:01:17] Meet the founders: Adrianna Crawford and Chanel Dorsay
[00:03:18] Overview of what a virtual assistant does in health and wellness
[00:04:25] Ensuring patient confidentiality and secure information handling
[00:06:19] Tasks to delegate to a VA: email management, scheduling, billing
[00:08:47] Supporting solo and team-based practices, large and small
[00:09:04] How a VA improves client experience by providing timely responses
[00:13:16] Working with multiple clinics and tailoring communication style
[00:17:13] SOPs and onboarding for smooth VA integration
[00:18:04] Helping solo practitioners organize and streamline workflows
[00:19:30] Social media management to align brand across all platforms
[00:23:20] Onboarding timeline and typical training period for new clients
[00:24:57] Flexible package options based on practice size and needs
[00:26:59] Importance of communication and realistic expectations in VA relationships
Full Transcript
[00:00:00] Samantha Mabe: You are listening to the next session of the Elevate Your Practice Summit. Make sure to listen along and then go to the Elevate Your practice.co website to follow up with the speakers and get access to the amazing resources they have shared. And don't forget, you can save 30% on your first three months of practice, better@practicebetter.io, and use the discount code LATS 30. I hope you enjoy this session.
Introduction to Wellness Wave Marketing
[00:00:37] Samantha Mabe: In this session of the Elevate Your Practice Summit, I am talking with Wellness Wave Marketing about using a virtual assistant to improve your client management. Adrianna Crawford and Chanel Dorsay founded Wellness Wave Marketing to provide administrative support and social media marketing services to health and wellness practitioners. You can learn more about their team and their services on their website at wellnesswavemarketing. com or on Instagram at wellnesswavemarketing.
[00:01:05] All right. Thank you ladies so much for joining me.
[00:01:08] Chanel Dorsay: Yeah. Thank you so much for having us.
Meet the Founders: Adrianna and Chanel
[00:01:09] Samantha Mabe: I would love if you would both introduce yourselves and let me know what you do and who you work with.
[00:01:17] Chanel Dorsay: Yeah, for sure. My name is Chanel. I am a co owner at Wellness Wave Marketing. I'm a virtual assistant for health practitioners all over Canada and the U S. I provide both admin and social media marketing support to a variety of practitioners like naturopathic doctors.
[00:01:34] Adrianna Crawford: My name is Adrianna. I have been Working as a virtual assistant and social media marketer virtually for the last couple of years. But I first started back in 2015 in person at a massage therapy clinic which is how I got into this whole niche and everything. And then once the pandemic hit, I started And you couldn't really work in person as much anymore. We moved things virtually and that's how Chanel and I met and then we decided to start our own little business together and we've been working together officially since July last year.
[00:02:08] Samantha Mabe: And do you guys work specifically with health and wellness practices? And what types of practices, have you found that tend to need your help as virtual assistants?
Services Offered by Wellness Wave Marketing
[00:02:20] Adrianna Crawford: Yeah, so it is mostly within the health and wellness space. We did do some work with a demolition company a couple months ago, but we usually stick towards the health and wellness niche. We work with a lot of naturopathic doctors. They tend to be a lot of solo practitioners, which is why they end up needing the admin support. We both work with psychotherapists as well. And we also tend to work with like chiropractors and medispas. So there's a couple of different niches within the whole health and wellness space.
[00:02:53] Samantha Mabe: It sounds like some of those I'm sure are mostly running an online business, but like a med spot is going to be an in person business and you're still able to serve them as a virtual assistant.
[00:03:05] Chanel Dorsay: You'd actually be surprised about how much we can support clinics that work in office. Almost all the clinics that we work at are both. They offer in office support and virtual support. So we're still able to help them as much as we can.
The Role of Virtual Assistants in Healthcare
[00:03:18] Samantha Mabe: So let's talk about, for people who aren't familiar with what a virtual assistant can do, an overview of what you do and then also why it's different to have somebody who works with health and wellness practitioners specifically instead of somebody who is not familiar with this field?
[00:03:36] Chanel Dorsay: Yeah, of course. I'm happy to answer that one. So as a virtual assistant, we can do such a variety of different tasks for different clients. I could go on and on and list the things that we do, but some of the most common things that we do are like we respond to email inquiries. We return phone messages, email management, EMR management, we optimize workflows, we create documents, we do invoicing and payments. We direct bill to insurance. We take the administrative load off of our clients.
[00:04:04] The difference with a VA who works in the healthcare field is we bring a specific level of knowledge and understanding to the field. So we're very familiar with patient confidentiality, HIPAA and PIPEDA. And then we're trained in certain systems that only health practitioners use. Some of our common practice management softwares are like Jane, Practice Better and Charm.
[00:04:25] Samantha Mabe: That makes so much sense. And there are a lot of extra considerations when you're working with health information that can make people nervous to hire somebody, especially when it's virtual and it's not you're sitting at the desk and you've got the files in front of you. There is a lot more consideration for how does that look and how does that work?
Ensuring Confidentiality and Security
[00:04:48] Chanel Dorsay: When we're going through our contract with our clients, we have a confidentiality agreement that we sign and we set specific guidelines to make sure that all patient information is stored properly and securely.
[00:04:58] We use two factor authentication a lot of the time. We use a lot of communication softwares that are secure. And then we never keep any certain patient information on our computers. We make sure once we're done with them, they're securely stored in the system and they're not on our computers.
[00:05:15] We'll never text personal patient information to any of our clients and stuff like that. So there's several things that we put into factor when dealing with this sort of information.
[00:05:23] Samantha Mabe: Many years ago, I had a part time job working at a physical therapy office on Saturdays and it was all paper files and running a credit card when they came in, but now that so many things can be done online, there's a lot more systems in place, but also you don't have to have a person sitting in your office all of the time.
[00:05:46] Chanel Dorsay: Exactly. So many things can be done virtually.
[00:05:49] Adrianna Crawford: It's good because you're not paying for the sort of like downtime of somebody just sitting there and doing that organization. We only charge for the time that you actually use. So it's like very beneficial in that way.
[00:06:01] Samantha Mabe: So if somebody was thinking that they need a virtual assistant, maybe they're a solo practitioner like you usually work with, and they need just a little bit of extra help, what kind of tasks could they consider delegating out to somebody like you or your team?
[00:06:19] Adrianna Crawford: A lot of the times, like Chanel mentioned earlier, it's a lot of email management and other sort of correspondence back and forth. So that and appointment booking is so huge for solo practitioners. They don't have to be involved in that tedious admin work that we can help them with.
[00:06:37] And then there's also just like billing and insurance, which Chanel said before. So usually when you're a solo practitioner, once you've gone through your entire day of working with the. Like patients doing one on one appointments then you have to sit there at the end and do all of the insurance billing and all the credit card billing. So we're able to just do that and we can do it timely so that if there is like an instance where we don't know how much insurance is going to cover for a certain patient, we can do it either ahead of time or while the patient is in session so that we can collect payment right away. So it also helps with just managing accounts receivable on top of that. So we're able to just help with so many of those things so that the practitioner can focus on patient management.
[00:07:26] Samantha Mabe: I'm sure billing is a huge one that people want to get off of their plate because it's complicated and it's essential, but it's not anything that somebody got into practice in order to do.
[00:07:38] Adrianna Crawford: Exactly. Yeah, exactly. Insurance billing too, luckily a lot of the EMR softwares that we have an integration, but not all of them do. So it's requires us to go into a separate portal to be able to like do this. So it's, it can be a little bit timely. So it's nice to be able to have the practitioners not have to do that part of it, and we get to just help them with that.
[00:08:03] Chanel Dorsay: I would say another big one too is managing lab results. So a lot of practitioners, specifically naturopathic doctors, come to us and lab testing is a big part of what they do, but it's really hard to track down lab results or prepare lab requisitions or order test kits. So that's another huge task that we can take off, specifically naturopathic doctor's plates.
[00:08:21] And then calling doctor's offices to obtain medical records, which can be so time consuming for the doctors.
[00:08:27] Samantha Mabe: It sounds like in a lot of ways, if we were to walk into our regular yearly physical with a PCP and we see that front desk person and all the stuff they're doing, you are doing that for these smaller practices that don't have somebody that's necessarily sitting at the front desk or sitting in the back office.
[00:08:47] Chanel Dorsay: We also work with larger clinics who do have front desk staff who are overwhelmed. They're constantly having patients come in. They're really busy, and we take over some kind of some of the back end tasks for them to alleviate their workload. So it's very common that we'll work together as a team with the in office staff as well.
Improving Client Experience with Virtual Assistants
[00:09:04] Samantha Mabe: I was going to ask how a virtual assistant improves the client experience because it's not necessarily that you're working with that client, but how does your role then improve the client's experience of their appointments and of the service that they're getting?
[00:09:21] Adrianna Crawford: Yeah, that's such a great question. Because there's a virtual aspect to this, it seems like we wouldn't have that sort of one on one patient management, which is such a great part of when you do walk into a clinic, and there's somebody there to greet you, and they're that first person that you see, but you still get that virtually, especially when we work with our psychotherapy clinics. We have to be that first point of contact when somebody first reaches out. So we get to establish that friendly, welcoming and warm invitation to bring them into the clinic.
[00:09:54] And so because we're able to work virtually and help our clients virtually, we can provide prompt responses. So when the Practitioners are in appointments, they can't always reply, and we get to check in three or more times a day and have those patients replied to within an hour, two hours of their first initial inquiry. So it's really helpful to have just like the immediate conversation with the patients. We get to just improve their experience that way.
[00:10:26] We also get to have the benefit of just having that warm welcoming and being that person that somebody gets to know. Even if it's virtually and even if they know my voice it's just so important, I think, to have that.
[00:10:39] Samantha Mabe: I love the idea of when you put in an inquiry, you're going to get a call back really quickly because there have been times that I think all of us have put in an inquiry online and we don't hear back for days. And we're like, okay, do I follow up? Are you going to follow up? And those practices are going to lose out on people because you might go find somebody else or you might decide, oh, this isn't really that big of a deal. I'll just deal with it on my own.
[00:11:06] And having somebody That is not seeing patients who can make that phone call to follow up, to answer questions, get them scheduled within a couple of hours is really going to increase the profitability, it's going to give a really good experience for clients, and Then you're also the person that is going to continue any of those interactions
[00:11:32] Adrianna Crawford: That's such a great point. Again even though it's virtual, it's still so much about that human connection. And just being that person that they know. I've been working with one of my NDs for, it'll be four years in February. It's nice to know that when they send it to our general inbox. So even though the ND is in that inbox with me, they still address it to the doctor and my name as well, or they'll just send it to me because they know me. There's been that connection for so long now, and it's so important to have that prompt response and to just acknowledge that your inquiry has been received.
[00:12:10] Because I know that a lot of practitioners will have in Gmail, for instance, you can have set up the auto responder where somebody will get back to you within two to three days, but then you haven't heard from anybody and that can really cause a disconnect and that person may not want to follow up because they don't have that warm connection.
[00:12:28] Whereas if you have somebody responding, even if it is within an hour or two and maybe that might be delayed and you might be used to like the instant connection, but at least there's still some sort of a human level of you are getting a response from somebody, a personalized one, so you know that your inquiry has been read and somebody is actively working on it. It's very important, I think, to have that human connection.
[00:12:53] Chanel Dorsay: Yeah, especially when new inquiries come in. So we are the first point of contact for new inquiries and we'll often do intake calls where we will phone the new patient and we'll get to know them a little bit, we'll introduce them to the practice. And it really builds that strong connection right away and lets them know that their wellness is important to us. And they have somebody who is there to listen and to help them with all the admin needs.
Onboarding and Working with Virtual Assistants
[00:13:16] Samantha Mabe: I think the next question that comes up for people as they hear this, they're thinking, okay, but you work for a lot of different practices. So how do I work with a virtual assistant who is Potentially working with other practices as well and know that they are going to understand my business and my clients and they're going to ask those right questions and get the information that I actually need and present things in the way that I want them to be done.
[00:13:44] Adrianna Crawford: Absolutely. So the good thing about having a healthcare virtual assistant in particular is we are already trained in the different kinds of health services. So like naturopathic doctors, we're used to the nuances in those practices. Even as much as we can say Oh, this is how a naturopathic clinic is going to work, there are still the nuances for every single clinic.
[00:14:08] I always say this in our discovery calls that we have with new clients, is that during the first few months, there's a learning process to get to know the exact details and nuances in your specific clinic. I really love when a practitioner can also provide a script to see how they want things said because that changes the language and we can very easily adopt that and be able to be that person that matches their clinic's way of speaking to clients.
[00:14:43] I always say in the first couple months, there will be a lot more questions. There'll be a lot more back and forth, and there's a training aspect of it to know your practice. It's not the training for the things that we're used to, but it's the training of getting to know the unique intricacies of your clinic. That's why having that communication back and forth with the practitioner is so important. It's why we like using things like Slack so that we can have an instant communication back and forth with the practitioner while we're still learning.
[00:15:19] And then by the time you get to six months or a year later, we know those practices like the back of our hand. We know exactly how they want us to speak to their clients. We know exactly how they want things done. And we also create SOPs for our clients as well, so that if there's ever a case where I'm away on vacation or Chanel's away on vacation, we can easily step in and be able to adopt that language as well.
[00:15:47] And it also, I find, helps my older clients. So when I started with a new psychotherapy clinic, She kept using the word warm to me, she wants warm communication. And I was like, I thought I'm pretty warm, but then I started reading over Her emails. And she started giving me scripts. And not only did that help me understand how she wanted me to communicate to her clients, it also helped me to have better and warmer communication with my other clients. And I recently got a message from one of my clients who I've been working with for three years. And she just said thank you so much for Being so warm with my clients.
[00:16:30] And it was something that I learned from another clinic, but I was able to pass on to my older clinics, and I think it's so important that continuous learning. Even if I have been working with a clinic for a while, it's nice to be able to learn and to be able to continue bringing new information to them as well.
[00:16:50] Chanel Dorsay: Yeah, I also think our onboarding process is quite comprehensive. So when we're meeting with the doctor and they decide to move forward with us, we'll send them a workflow questionnaire and we'll ask them very specific questions to their clinic and themselves and what they're looking for in a VA. And then as Adrianna said, with the SOPs, we are constantly building out the SOPs, especially in the beginning when we're learning new clinics.
[00:17:13] But then we'll also look at the, we'll go through their website, we'll go through their social media profiles, and we'll really get a vision for their brand and their voice so we have a good understanding when we're going in there.
[00:17:23] And then, like Adrianna said, over the first few months we're learning, we're asking more questions, we're getting to know them. And then it just comes naturally after a while. And even though we're managing several different clinics at a time, we adapt to the specific clinics that we're working with.
[00:17:38] Samantha Mabe: I know we covered this, but the other aspect we're talking about in this summit is client management. I know a lot of that is gonna be in those SOPs and in the EHR systems. Do you dive into what people already have? Do you help them set that up? How does that work when you're bringing on a virtual assistant for These solo practitioners who have probably figured out how to do it for themselves and have never had to delegate it to anybody else?
[00:18:04] Chanel Dorsay: A lot of the time Our solo practitioners, they don't have these workflows created already, so we're building it from the very beginning based on our experiences in their clinic. It's always helpful if they already have some email templates or SOPs created, but we do a lot of building them from the ground up for them.
[00:18:21] Samantha Mabe: I think that's really helpful to know is that you do not have to be in a place where you have everything figured out in order to bring on help.
[00:18:31] Chanel Dorsay: A lot of new clients that come on to us, they have no idea how to get started. They know they need help, but they don't know how to get started where to get started They don't know how to have a VA so that's what we specialize in. So we're happy to let them know how we work and we optimize their workflows. We let them know what we think will work. We build their documents. We create email templates. We create documents, even if they have nothing created.
[00:18:51] Samantha Mabe: Yeah. And that helps them to then have that better client experience as well, because everything is streamlined. It's systematized. And that's why it's so important to work with somebody who's been in this industry before, because you know these are the workflows we're going to need. This is how it's going to have to look. We can customize that to your voice and your brand. The things that need to be in place as the building blocks of all of those.
[00:19:19] Chanel Dorsay: Definitely.
[00:19:19] Samantha Mabe: We've talked mostly about The client side of things, but you also do social media management. Do you think there's a benefit for people who have you do all of those tasks?
[00:19:30] Adrianna Crawford: Absolutely. I would say, because like Chanel said before, once we get to know Like we get to know their brand and their voice, and it's really nice to have it streamlined from the website, to social media, to also in clinic and virtual care, so that everybody is under the same brand. We're under the same voice. We all speak the same language. It makes sense to have us do both because. We just get their brand. It just makes more sense. It's definitely a benefit to be able to have somebody be able to do both.
[00:20:07] Chanel Dorsay: Yeah. And social media marketing can take so much time for our practitioners too. So having us alleviate that for them is huge.
[00:20:14] Samantha Mabe: And they're not having to find and train and pay another person that they then have to get all of this stuff connected with.
[00:20:22] Is there anything That a practitioner should not expect a virtual assistant to do that maybe you've been asked to do, or that you've seen somebody want you to do just because, oh, you're a trustworthy person, let me try to give this to you as well?
[00:20:37] Adrianna Crawford: I've had practitioners ask me to do their bookkeeping before. we can offer that as like a separate service, but when we're already in there doing other things it's not always like the right thing, or sometimes they'll ask us to organize their personal email. And I'm like, I don't think I should be in here. Sometimes you do have to set those boundaries and say This is not our specialty, but maybe this might be better or this is how I organized your professional inbox. Maybe you can learn to do the same things for your personal one. but sometimes you do have to communicate that with them. This is not exactly what our specialty is.
How to Find and Work with a Virutal Assisstant for Your Practice
[00:21:20] Samantha Mabe: So how does somebody find a virtual assistant or a virtual assistant team like you guys and figure out if you're the right fit? So what does finding, hiring, training look like when someone is ready to bring someone on to help them?
[00:21:41] Chanel Dorsay: Yeah. So a lot of our practitioners find us through our website. We have, they find us sometimes through Instagram. There's always Facebook groups to find virtual assistants as well, but I'd say most commonly people reach out to us through our website and they can set up a discovery call with us directly through our website.
[00:21:55] So once they look us up online, they find our website, they reach out to us either myself or Adrianna or both of us, if we're both available, we'll meet with them over a discovery call. And it's an interview for us both. It's a chance for them to see if we're a good fit for them, but also to see if they're a good fit for what we offer. It's really important to us that we're only signing on with clients who fit what we're looking for and what we can provide for them, because it's really important that everybody has a great experience with us. So they'll let us know about their clinic. We'll let them know about us.
[00:22:25] And then if they decide to move forward, that's when all the onboarding starts where they'll get a contract, they will get that onboarding questionnaire that I was telling you about, where they'll fill everything out and we'll get to know their clinic in full and all of their workflows that they're currently doing, and then we'll get access to their logins. We really like to use LastPass to securely share logins with our clients and so they can share that with us.
[00:22:50] And then we set a go live date and we go live into their clinic.
[00:22:53] Samantha Mabe: Do you have any suggestions, or maybe timelines is better, for like how long from when somebody says, yes, I want to work with you until they have gotten all that onboarding out of the way and you can do that go live date? And then how long from when you get started until when you feel like the training is done and you're, you really understand them and then it's mostly just like small check ins.
[00:23:20] Adrianna Crawford: Yeah, so normally when we've decided, yes go live, it's about one or two weeks of onboarding, I would say from then just to be able to really understand their practices, get it logged into all of their programs and stuff as well, because sometimes it involves trying to meet up for the double two factor authentication as well, which can be sometimes a little bit of a hassle trying to find like that time, but that's okay.
[00:23:48] And then from when we start with their clinic, we like to do it, like start on the first of a month or just the beginning of the month, just to make it like easier that way. So I would say it probably takes about two or three months to really know a clinic to really understand that. Sometimes it can take a little bit longer. Sometimes you start with a clinic and then they decide that a bunch of things are going to change. So sometimes that takes a little bit longer, but I would say I would feel comfortable in a clinic after about three months
[00:24:20] Chanel Dorsay: And it all depends on the clinic, too. Sometimes, depending on the clinic, if it's very similar to other clinics we've worked at, we can get adapted fairly quickly, but yeah, I would say on average a couple of months, depending on the clinic and the variety of tasks that we're doing, and the package that you choose as well. Do they have a minimal amount of tasks that they want us to do, or is it several tasks that we're doing every single day?
[00:24:40] Samantha Mabe: Can you give us like a brief overview of maybe what your packages are, or what somebody should expect of do I have to start out with somebody 20 hours a week? What should they expect as far as like how much work do I need to have in order to hire somebody?
[00:24:57] Adrianna Crawford: Yeah, that's a great question. Our packages are a lot smaller than that and even with, a full clinic, if there's 10 practitioners within a clinic I'm still able to work with that clinic within a 20 or 30 hours a month.
[00:25:10] I find that we're very efficient we're able to take care of tasks very quickly. And so we have a 10 hour a month package, which is about a half an hour of support a day. And that's good for solo practitioners who don't need as much time To follow up with everything. But then we have a 20 and a 30 hour package that would be for either like very busy solo practitioners or clinics at that point that we can help support who need like that extra time to be able to work on those tasks.
[00:25:44] It also depends on how efficiently the VA works, but for us, I don't tend to go under and I don't tend to go over. Those are very standard packages, I would say, and they tend to work out very well.
[00:25:59] Chanel Dorsay: Yeah, the largest package that I do for a very busy clinic is about 40 hours a month, which is about two hours a day. Again, it all depends on what the client is looking for. During our onboarding call too, we ask a lot of questions to get to know what kind of service they need. We like to ask, how many patients do you see in a month? And that gives us an idea of Generally, what inquiries would be like coming in and then we always say the first month is like a trial period. If we're starting at 10 hours a month and we're using more than that, we can reevaluate next month because now we're in the clinic. We know what we're doing. We know what the volume is like coming in. We know what the tasks are like, stuff like that.
[00:26:35] Samantha Mabe: Yeah, I think that's really helpful, and it's probably a relief to hear that you don't have to invest at the same rate of having a part time employee in your office. You have somebody who can get those things done, and you're not having to fill in time. They know what they have to do, you're not trying to find tasks for them to do to justify the price that you're paying.
[00:26:59] Because you might be doing some of the systems, set up the SOPs at the beginning, is that kind of heavier on the front or do you just build that into a regular package?
[00:27:10] Adrianna Crawford: Yeah, it tends to be a little bit busier in the first month. I would say the first month is not always an indication of how much time we're actually going to end up using because you're still learning. But. I would start, we have a template that we use for our SOPs, so we just fill in as we go. It makes it a lot easier so that you're not starting and saying, okay what does this clinic need? And filling it in like that. We have it already outlined so that we know exactly what to say in the SOPs so that we can build it out efficiently.
[00:27:40] I think it is like good for the practitioner point of view to have realistic expectations. When you first start with someone, As much as we are already trained in the healthcare niche it's important to realize there's still a training aspect for your specific clinic, and we're not going to always understand everything right away.
[00:28:09] It's about being patient and working together, it very much becomes a team. You work together and just have those realistic expectations that it does take time to build proper workflows, to be able to work together extremely efficiently. Be very open to communication because even the way that I communicate might be different than Chanel and it's just important to establish that so that there isn't any any lack of communication, which can lead to Being upset about certain things.
[00:28:41] Chanel Dorsay: Just to add to that, that it's very important for because we're virtual, we're not in office, sometimes it's hard to remember that there's actually a face behind the computer. We're not AI generated, nothing like that. We are new in a clinic. When we're learning, sometimes there can be some hiccups. Sometimes what works for one clinic might not work for another clinic. Communication is very important. We're always happy to meet on like a video call face to face just to, build that relationship with our practitioners. And it's a really great way to say, you know what, this isn't working. What can we do to fix it?
[00:29:10] Samantha Mabe: Awesome.
Connect with Wellness Wave Marketing
[00:29:10] Samantha Mabe: Thank you guys so much for coming. Where can people find you online, connect with you, learn about what you do.
[00:29:17] Adrianna Crawford: Yeah. You can visit our website at wellnesswavemarketing . com or also on Instagram at wellnesswavemarketing and the same for Facebook as well. It's hard when you do manage so many other clinics, our own social media and stuff starts to fall behind, but we are active on it, I promise. It just might look like we're not as active as we are.
[00:29:37] Samantha Mabe: Thank you so much.
[00:29:40] Adrianna Crawford: Thank you.
[00:29:47] Samantha Mabe: Thank you so much for joining me for this session of the Elevate Your Practice Summit. If you enjoyed it, make sure to go to the elevateyourpractice. co website in order to connect with the speaker and get access to the free resources they mentioned in their session. You can also share the summit with any of your friends in the health and wellness space and send them to the website elevate your practice dot co. You can get 30 percent off your first three months of practice better at practice better. io and use the code L A T S 30.
